Cancel an Order
To cancel a line item that hasn’t been delivered yet, first contact the Supplier to cancel the item in their system. If the item has been delivered, you’ll need to follow the return process instead (see Return an Order, or Return an Order $5,000+).
Next, notify the uSOURCE Help Desk using a PO Comment:
- Open the Purchase Order: in the Quick Search field, enter the PO number, click on the search icon, then click the PO link.
- In the Available Actions drop-down, click the Go button next to Add Comment.
- Add the uSOURCE Help Desk email address to the comment by clicking add email recipient.
- A User Search window will appear. In the User Name field, enter uSOURCE, press Search. The uSOURCE Help Desk should appear. Click the select link. In the text area, enter the nature of the request (e.g. “Line 4 was returned to the Supplier. Please cancel to release the committed funds.”). To finish, click Add Comment.
The comment will be added to the PO, and a notification will be sent to the uSOURCE Help Desk; they will notify you once the line item(s) have been cancelled and the committed funds released.