In the event an item is damaged, defective, incorrect etc., contact the Supplier and ask them to arrange a product return. If the item has been invoiced, ask them to submit a Credit Memo through uSOURCE.
Note: if the Purchase Order total is more than $5,000 (before tax), see Return an Order ($5,000+).
If you are not expecting a replacement, send a request to the uSOURCE Help Desk to cancel the item to release the committed funds.
The comment will be added to the PO, and a notification will be sent to the uSOURCE Help Desk to process your request.
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