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Return an Order

In the event an item is damaged, defective, incorrect etc., contact the Supplier and ask them to arrange a product return. If the item has been invoiced, ask them to submit a Credit Memo through uSOURCE.

Note: if the Purchase Order total is more than $5,000 (before tax), see Return an Order ($5,000+).

Cancel Line Item

If you are not expecting a replacement, send a request to the uSOURCE Help Desk to cancel the item to release the committed funds.