Travel and Hospitality
Please consult the Travel Policy in the Guide To Financial Management (GTFM) for detailed information on the University of Toronto’s travel policy and allowable expenses.
Approved Suppliers for Travel
U of T employees receive special rates for car rentals with Enterprise Canada, and discounts on Via Rail and UP Express tickets.
The University has a corporate travel card agreement with American Express. The Travel and Hospitality (TCard) card is available to full-time employees upon approval of the Principal, Dean, Academic Director or Department Head, providing employees with a wide variety of travel insurance benefits including flight and baggage delay, car rental theft and damage, and hotel/motel burglary compensation.
The TCard should only be used for U of T business purposes for travel and hospitality related expenditures. The Cardholder is liable for all payments to AMEX Bank of Canada, including late payment charges.
If a staff or faculty member leaves the University, it is the Department’s responsibility to notify Procurement Services (firstname.lastname@example.org) for the purpose of cancelling the TCard. Failure to do so may result in outstanding cardholder transactions charged back to the Department.
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Apply for a TCard
Download the AMEX Travel Card Request form. Fill out all the mandatory fields on the form and acquire authorization signatures. All applicants must provide a current University of Toronto address to which cards and related statements will be mailed. Send completed form to email@example.com. Your AMEX Travel Card will be mailed directly from American Express to the department address within 5 -10 business days.
Changes to a TCard
Cardholder must contact American Express customer service (1-800-668-AMEX) regarding any changes to their account (name, billing address etc.). For 24/7 online access: www.americanexpress.ca/myaccount.
Cards are valid up until the last day of the expiration month. American Express will mail the new card directly to the card holder. If the new card is not received by expiry date, contact AMEX at 1-800-668-AMEX. All cardholders must provide a current University of Toronto address to which cards and related statements will be mailed.
Note: cut and dispose of expired cards.
As a security measure, AMEX will cancel all Corporate Travel Cards that show no activity after a twelve month period. If you plan to incur any travel related business expenses and you have not used your card recently, contact the Campus Card Coordinator at firstname.lastname@example.org to make sure your card is still active.
If your card was cancelled, you can reapply for a new card.
Note: all applicants must provide a current University of Toronto address to which cards and related statements will be mailed.
Contact Procurement Services at email@example.com.
Contact American Express Customer Service at 1-800-668-AMEX. Customer service representatives are available 24/7. All customer service numbers are provided on the back of your AMEX Travel Card or on your monthly billing statements. To sign up with American Express for online access: americanexpress.ca/myaccount.
Lost or Stolen Cards
Lost or stolen cards must be reported immediately to American Express:
USA and Caribbean: 1-800-528-4800
Other areas: contact the local American Express Travel Service Office
Travel insurance benefits include:
- Flight Delay
- Baggage Delay
- Hotel/Motel Burglary
- Car Rental
Contact American Express:
Canada & USA: 1-800-243-0198
Outside Canada & USA: 905-475-4822 (call collect)
Contact AMEX at 1-800-668-AMEX.
An expense reimbursement should be submitted once the travel has been completed. TCard arrangements with American Express allow 45 days from statement due date to settle an account before interest charges are levied providing ample time to process a reimbursement request. This is the most cost effective method of financing University travel.
For complete details on travel reimbursement procedures, please refer to the University of Toronto’s Travel Policy.
TCard Payments Through FIS
When creating an accounts payable invoice document to vendor number 103050 for Amex, please be sure to include the complete card number in the reference document field.
The complete card number should be entered with no spaces or hyphens. No other information should be included in the reference field.
Please keep the following milestones in mind to ensure payment is received and processed by Amex before the end of the 45 day grace period.
- Your department should review and enter invoices into the financial system immediately. If payment is not entered within 29 days of the Amex statement date, the payment may arrive late.
- Cheques are cut only on Wednesdays. Allow up to 7 days for cheque creation.
- Allow 5 to 9 days from the cheque run date, for Amex to receive the payment and apply it to the cardholder’s account.